Privacy Policy

Effective Date: 21 October 2026
Last Updated: 21 October 2026

Needhee Automation Private Limited (“Company”, “we”, “us” or “our”) operates https://www.needheeautomation.com/ (“Website”). We sell products through our Website and are committed to protecting the privacy and personal information of our customers and visitors.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our Website, place an order, make a payment or contact us.

1. Business Information

Business Name: Needhee Automation Private Limited
Website: https://www.needheeautomation.com/
Email: [email protected]
Phone: +91 82002 95176
Address: 105/1A-B, Road No. A13, GIDC Estate, Vitthal Udyognagar–388121, Anand, Gujarat, India.

2. Information We Collect

We may collect the following information when you use our Website or purchase products from us:

• Personal Information: Name, email address, mobile number and other contact details.
• Shipping and Billing Information: Billing address, delivery address, city, state, postal code and related delivery information.
• Order Information: Products purchased, quantities, order history, order number, invoices and transaction status.
• Payment Information: Payment status, transaction reference, payment method and related transaction details made available to us by our payment service provider.
• Technical Information: IP address, browser type, device information, operating system, pages visited and Website usage data.
• Communication Information: Messages, enquiries, complaints, feedback and other information you provide when contacting us.

Please do not send full payment card details, passwords, OTPs or other confidential payment credentials to us by email or telephone.

3. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm and fulfil your orders.
• To process payments and verify transaction status.
• To arrange product packaging, shipping, delivery and tracking.
• To communicate order confirmations, invoices, shipping updates, cancellations and refunds.
• To respond to customer enquiries, complaints, warranty requests and after-sales service requests.
• To prevent fraudulent transactions, unauthorized activities and misuse of our Website.
• To maintain business, accounting, tax and transaction records.
• To improve Website functionality, product information, security and customer experience.
• To send promotional communications where permitted by applicable law and, where required, with your consent.
• To comply with applicable legal, regulatory and governmental requirements.

4. Payment Processing Through Razorpay

We use Razorpay as a third-party payment service provider to facilitate online payments.

When you make a payment, certain information may be processed by Razorpay, including your contact details, transaction information and payment-related information, in accordance with its applicable policies and terms.

We may receive transaction identifiers, payment confirmation, payment status and other information required to manage your order.

Your payment may be processed through a payment interface operated by Razorpay or its authorized partners. The collection, processing and security of payment information by these providers are subject to their applicable policies.

For more information, please review the Razorpay Privacy Policy.

5. Shipping and Delivery Through Shiprocket

We use Shiprocket and its associated logistics or courier partners to facilitate order processing, shipping, delivery and shipment tracking, where applicable.

For these purposes, we may share the information necessary to deliver your order, such as your name, mobile number, shipping address, order reference and shipment details.

This information is used to arrange delivery, provide tracking updates, coordinate delivery attempts and resolve shipping-related issues.

Please also review the Shiprocket Privacy Policy.

6. Sharing of Information

We do not sell your personal information as part of our ordinary business operations.

We may share relevant information with:

• Payment service providers: Including Razorpay, to process payments and verify transactions.
• Shipping and logistics partners: Including Shiprocket and courier companies, to deliver your orders.
• Technology and hosting providers: To operate, maintain and secure our Website.
• Professional advisers: Such as accountants, auditors and legal advisers, where reasonably necessary.
• Government authorities and regulators: Where disclosure is required by applicable law, a valid legal request or a competent authority.
• Other authorized parties: Where necessary to protect our rights, prevent fraud, resolve disputes or fulfil a transaction you have requested.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support essential Website functions, remember preferences, maintain shopping cart functionality, improve performance and understand Website usage.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no online platform or electronic transmission method can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, taxation, legal compliance, fraud prevention and dispute resolution.

Where information is no longer required, we will take appropriate steps to delete it, anonymize it or otherwise handle it in accordance with applicable law and legitimate retention requirements.

10. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information that we hold about you. You may also withdraw consent where processing is based on consent, subject to legal obligations and any consequences explained to you.

To submit a privacy-related request, contact us at [email protected] or call +91 82002 95176.

We may need to verify your identity before responding. Certain records may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

11. Third-Party Websites

Our Website may contain links to third-party websites, payment services, shipping services or other external platforms.

We are not responsible for the privacy practices, security, content or policies of third-party websites. We encourage you to review the relevant privacy policies before providing information to those services.

12. Children’s Privacy

Our Website is intended for individuals who can legally enter into the relevant transactions. We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, service providers or applicable law.

The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact and Privacy Complaints

For privacy-related questions, requests or complaints, please contact:

Needhee Automation Private Limited
Email: [email protected]
Phone: +91 82002 95176
Address: 105/1A-B, Road No. A13, GIDC Estate, Vitthal Udyognagar–388121, Anand, Gujarat, India.

We will review and address complaints in accordance with applicable legal requirements and our internal procedures.

By using our Website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it through an appropriate mechanism.