Refund & Return Policy

Effective Date: 21 October 2026
Last Updated: 21 October 2026

This Refund, Return & Cancellation Policy applies to purchases made through https://www.needheeautomation.com/, operated by Needhee Automation Private Limited.

We aim to ensure that our customers receive products in satisfactory condition. Please read this Policy carefully before placing an order.

1. Business Contact Details

Business Name: Needhee Automation Private Limited
Email: [email protected]
Phone: +91 82002 95176
Address: 105/1A-B, Road No. A13, GIDC Estate, Vitthal Udyognagar–388121, Anand, Gujarat, India.

2. Return Eligibility

Customers may request a return within 7 calendar days of delivery, provided the product is eligible for return under its product listing and this Policy.

A return request may be considered in the following circumstances:

• The product received is damaged or defective.
• The product received is incorrect or different from the product ordered.
• The product has missing parts or accessories that were included in the order.
• The product materially differs from its description or specifications on the Website.
• Another return or refund situation is covered by applicable law or an expressly stated product-specific policy.

Returns are subject to reasonable verification of the issue and the product’s condition.

Nothing in this Policy limits any mandatory consumer rights or remedies available under applicable law.

3. Products That May Not Be Eligible for Return

Unless required by applicable law or expressly stated otherwise, returns may not be accepted for:

• Products damaged due to misuse, mishandling, improper installation or unauthorized modification after delivery.
• Products returned with missing components, accessories, manuals or packaging where their absence prevents reasonable verification or resale.
• Products showing damage or deterioration caused by the customer after delivery.
• Products specifically identified on their product pages as non-returnable, where such exclusion is lawful.
• Products returned after the applicable return period, except where a longer period or remedy is required by law.

A non-returnable designation does not remove any applicable rights relating to defective, damaged, incorrect, misrepresented or otherwise legally returnable goods.

4. How to Request a Return

To request a return, contact us using the details below:

Email: [email protected]
Phone: +91 82002 95176

Please provide:

• Your full name and contact details.
• Order number and purchase date.
• Product name and quantity.
• Reason for the return request.
• Clear photographs or videos showing the issue, where relevant.
• Relevant invoice or other purchase details, if requested.

Please retain the product, accessories and packaging until we respond. We may provide return instructions, request further information or arrange an appropriate inspection.

Please do not dispatch a product to our business address without receiving return instructions from us.

5. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible after delivery.

Please provide photographs of the product, its packaging, the shipping label and the issue where available. This helps us assess the complaint.

Depending on the circumstances, the available remedy may include repair, replacement, return, refund or another appropriate resolution, subject to applicable law and the product’s warranty terms.

We will not rely on a reporting deadline or documentation requirement to exclude a remedy that is mandatory under applicable law.

6. Order Cancellation

Customers may request cancellation before an order has been dispatched by contacting us at [email protected] or +91 82002 95176.

Cancellation requests are not automatically approved once an order has entered packing, dispatch or shipment processing.

If an order cannot be cancelled because it has already been dispatched, the customer may request a return in accordance with this Policy and applicable law.

We may cancel an order if a product is unavailable, a payment or order verification issue arises, a material pricing or listing error occurs, or fulfilment becomes impracticable. We will notify the customer and arrange a refund for amounts paid for an order cancelled by us, as applicable.

We will not use this provision to avoid obligations arising under consumer protection law.

7. Refund Eligibility

Refunds may be considered or issued in the following situations, subject to applicable law:

• An order is cancelled and the payment has already been collected.
• We cannot fulfil an order because the product is unavailable.
• A return is approved under this Policy.
• A product is damaged, defective, incorrect or materially not as described and a refund is the appropriate remedy.
• A duplicate payment or verified payment error has occurred.
• A refund is otherwise required by applicable law.

Approved refunds will generally be processed through the original payment method, where supported and appropriate.

8. Refund Processing Time

Once a refund is approved, we will initiate it as soon as reasonably practicable and in accordance with applicable law and payment-provider procedures.

As a general operational estimate, customers may allow 5–10 business days after the refund is initiated for the amount to appear in their account. Actual timing may vary depending on the bank, card issuer, payment method and payment provider.

This estimate is not a waiver of any shorter mandatory refund deadline.

If the refund has not appeared after the communicated processing period, please contact us with your order number and payment reference.

9. Return Shipping Charges

For products returned because they are damaged, defective, incorrect or materially not as described, we will arrange or reimburse reasonable return shipping costs, as appropriate and in accordance with applicable law.

For other approved returns, the allocation of return shipping costs will be communicated to the customer before the return is arranged and will be subject to the product listing and applicable law.

Where a return shipment is arranged through Shiprocket or another courier partner, the customer must follow the return instructions provided by our support team.

10. Replacement or Exchange

Where available, we may offer a replacement or exchange for an eligible product.

A replacement or exchange depends on stock availability, product compatibility and the nature of the complaint. If a suitable replacement is unavailable, we will consider an appropriate alternative remedy, including a refund where applicable.

Replacement products remain subject to any applicable warranty and product-specific terms.

11. Refunds for Cash on Delivery Orders

If an eligible Cash on Delivery order qualifies for a refund, we may request the customer’s bank account details or another suitable refund method.

Customers should share such details only through a verified communication channel provided by our company. We will never require a customer to disclose an OTP, payment password or PIN to receive a refund.

12. Orders Marked Delivered but Not Received

If your shipment is marked as delivered but you have not received it, contact us promptly at [email protected] or +91 82002 95176.

We may verify the shipment status with Shiprocket or the relevant courier partner and investigate the delivery record. We will assess the matter and provide an appropriate resolution in accordance with applicable law.

13. Warranty and After-Sales Support

Some products may include a manufacturer’s warranty, seller warranty or specific after-sales support terms. Please refer to the applicable product page, invoice or warranty documentation.

This Policy does not replace or reduce a valid warranty or any mandatory legal remedy.

14. Fraud Prevention

We may verify return and refund requests to prevent fraud, duplicate claims or misuse of the returns process.

We may request reasonable supporting information before approving a request. Any decision will be subject to applicable consumer protection requirements and will not unlawfully restrict a customer’s rights.

15. Contact Us

For returns, cancellations, replacements or refunds, please contact:

Needhee Automation Private Limited
Email: [email protected]
Phone: +91 82002 95176
Address: 105/1A-B, Road No. A13, GIDC Estate, Vitthal Udyognagar–388121, Anand, Gujarat, India.

Please include your order number in your communication so we can assist you efficiently.